Pricing Policy
All pricing displayed on our site by default is MSRP. Wholesale pricing is only displayed to customers who log in with qualified wholesale accounts. Prices are subject to change without notice, and any errors on our web site are subject to correction. All price exceptions on items themselves will be listed on your order acknowledgement and emailed or faxed prior to shipment.
Image Policy
We strive to use the most current and accurate pictures available to us for the products in our catalog. The pictures we use are mostly supplied to use by the manufactures themselves. Sometimes these pictures do not accurately represent the products themselves but instead are generalization of the product due to differences in size and color. Due to the nature of certain products (such as wooden or wood grain items) the color and texture of the item can never be accurately represented in photo form on a computer due to various screen color and lighting differences. Although we make every effort to provide the most accurate image for the products we sell, no picture in our catalog should be taken as 100% accurate in regards to color, size, scale, dimension or overall appearance of the actual item it self. We encourage all customers to place their orders based on the product description and name of the item, and not image of the item.
Order Policy
- Processing: Normal processing time for all
orders is one business day unless the item/s are flagged as special
order, or otherwise noted. Unforeseen events may delay this time frame
(such as closed roads, weather, war, acts of god, etc). All customers
will receive an order receipt upon checkout completion. In addition, an
order acknowledgment will be sent with shipping totals before the
item/s ship. Tracking numbers (if available) will be e-mailed after
shipping.
- Special Order Items:
Items marked as special order are generally non stocked items that need
to be specially ordered. Depending on the item it can be anywhere from
7 to 14 days. We reserve the right to ship special order items directly
from the manufacturer.
- Canceling an Order:
An order may be canceled at any time free of any fee's prior to
shipping. Once shipped items are considered sold, and the standard
return policy will apply.
- Quotes:
All quotations expire within 30 days from the date tendered and are
subject to available stock unless otherwise stated in writing. Clerical
and other inadvertent errors are subject to correction. Prices are
valid only for quantities specified in quote. Delivery dates are “best
estimates” and are not guaranteed unless otherwise stated in writing.
- Back Orders: If any item you have order has been placed on back order you will be notified of the status of that order with options regarding the items. If you place an order for an item that exceeds the quantity available on hand, and the order can not ship within the specified time frame you will be notified of shipment options regarding the order.
Payment Policy
- NET 30 Days: Wood Stock Supply, Inc.
credit account payments are due 30 days from date of invoice. Customers
with accounts on credit hold will be contacted for payment options. If
there is an error in your account information, your order will not be
processed until we can contact you with details. In the event you can
not be contacted your order will be canceled after 5 business days.
- Credit Card: Credit card orders are subject to credit approval, any order placed via credit card with invalid information will be canceled immediately.
Privacy Policy
Wood Stock Supply, Inc. does not share customer information of any kind with any party or individual outside the company. Your personal information we collect is limited to employees who need that information to provide products or services to you the customer.
Return Policy
No returns of merchandise will be accepted without a Return Material Authorization (RMA) number issued by the home office. All approved returns will be subject to a 25% re-stocking fee and must be returned freight prepaid at the purchasers expense unless special arrangements are made with the home office prior to returning. Items must be in saleable condition to qualify for credit. No credit will be issued for unauthorized returns. No RMA’s will be issued after 30 days of purchase. It takes 7 to 10 business days for credit to be issued to your card from the day of receipt of returned merchandise or date of cancellation. In cases of custom ordering, some items may be non-returnable. To receive a RMA# contact us with your name and order number, and a short description of the problem with your order. For more information see our Warranty policy.
Shipping Policy
When feasible items will be shipped via the customers chosen shipping method. All orders will be shipped prepaid and added to the invoice unless other arrangements are requested. Some items may incur additional costs for box charges and/or other non traditional shipping materials that are required to ship the order. Our methods are outlined below.
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Methods
- UPS - Our standard shipping option. The cart will display rates in real time based on your location and weight of your order. This rate table does not take into account over sized or bulky items. See below for details on these types of items. For international orders it is best to select "Best Way" shipping.
- WSS Delivery - Our own delivery service to our coverage areas.
- In-Store Pickup - The cheapest of all shipping methods. Picking your items up yourself is possibly the most cost effect option (standard business hours apply).
- Best Way - This method leaves the shipping to our discretion. We will make every attempt to ship your items in the most cost effective manner. When ordering bulky/over sized items (such as laminate, or cabinet organizers), or ordering internationally it is best to go with this option. All shipping charges for best way shipping will be applied to your order after checkout and prior to invoicing. If you would like aproval of this shipping method please note so in the comments field on the order form, or contact us prior to shipment.
- Over Weight Items - Items exceeding 150 pounds are considered over weight. Over sized items are considered over weight starting at 101 pounds. Items that exceed these weights will have additional fees added to the invoice. If you would like aproval of these fees please note so in the comments field on the order form, or contact us prior to shipment.
- Over Sized Items - Items that do not fit into standard shipping boxes will be assesed a box charge. This fee will be applied to your invoice prior to shipping. If you would like confirmation of this fee please note so in the comments field on the order form, or contact us prior to shipping.
Warranty Policy
Wood Stock Supply Inc. only offers products from manufacturers of the highest quality. We do not offer any warranties beyond those supplied by our suppliers. If Wood Stock Supply Inc. has incorrectly filled an order or has sent you an item that is defective and clearly has not been damaged en route, Wood Stock Supply Inc. will readily take full responsibility for replacing the item. If the item was damaged during shipping, Wood Stock Supply will assist you in resolving the claim with the delivering carrier. Please open and inspect your shipment before you sign for it. If the product appears visibly damaged from shipping, do not sign for or accept the shipment. If you sign for the delivery only to find later that the product was damaged in transit, it is your responsibility to file a claim with the shipping company. For Items otherwise defective or missing that you received (not damaged in transit), please notify us within 48 hours following receipt to arrange resolution of the deficiency.
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